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Quality checks are planned throughout a project to test and ensure that the final outcome will meet the expectations.
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Schwarz, with the vision of making the airport a Dubai-like luxury mall, asked to insert into the original plan a second level jammed with shops, boutiques, and food courts. Schwarz (general manager of the airport management company), seizing on increasing forecasts for air traffic, asked the architect to add north and south “piers” to the main terminal, turning it from a rectangle into a “U” and dramatically enlarging the floor space. One instance was when, with construction under way, one of the key stakeholders, Mr. The Berlin Brandenburg Airport was a good example of significant scope changes (we called it “scope creep”). The more the scope (i.e., design, requirements, functionality, features, characteristics) changes, the more challenging it is to deliver the project successfully and according to the initial plan. True project leaders are not afraid of communicating and addressing the bad news straight ahead. The lack of acknowledgment of the critical situation gave the impression that there was no need to act. The city’s mayor, Klaus Wowereit, who acted as project sponsor and chairman of the supervisory board, has been accused of pretending that there were no problems during construction, even as the situation grew worse. Communication also means sharing the right information and the correct status of the project. Communication: Important to report the real statusĪccording to extensive research, communication is the most important task when the project is being executed. We could assume that some of the key stakeholders at Berlin’s Tegel and Schönefeld airports didn’t mind the huge delays. In addition, in most important projects, there are often one or a few stakeholders that will be happy if the project fails. The more stakeholders, the more complex the project and the more effort required in communication and change management matters. The state of Brandenburg, the German federal government, the city mayor, the airlines, the passengers, the workers, the Berlin citizens and the two other Berlin airports were all stakeholders.
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Stakeholders: Too many and with different interests